Hey Posy Website: www.heyposy.com.au Last updated: 7 August 2026

Hey Posy ("we", "us", "our") is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, make an enquiry, place an order, or subscribe to our newsletter.

By using our website or engaging our services, you agree to the collection and use of information in accordance with this policy.

1. What Personal Information We Collect

Depending on how you interact with us, we may collect the following types of personal information:

• Contact details, such as your name, email address, phone number, and postal or delivery address
• Order and event details, such as wedding dates, delivery instructions, flower preferences, and special requests
• Payment information, processed securely through our third-party payment processor (we do not directly store your full card details)
• Newsletter subscription details, such as your name and email address
• Website usage data, collected automatically via analytics tools, including your IP address, browser type, device information, and browsing behaviour on our site

2. How We Collect Personal Information

We collect personal information directly from you when you:

• Submit an enquiry or contact form on our website
• Place an order through our website or booking system
• Subscribe to our newsletter
• Communicate with us via email, phone, or social media
• Browse our website (via cookies and analytics tools)

3. How We Use Your Personal Information

We use the personal information we collect to:

• Respond to your enquiries and provide quotes
• Process and fulfil orders, including coordinating deliveries and bookings
• Manage bookings for weddings and events, including retaining relevant details (such as wedding dates) for future reference and planning
• Send you marketing communications and newsletters, where you have opted in (you can unsubscribe at any time)
• Improve our website and services through analytics
• Comply with our legal and regulatory obligations

4. Disclosure to Third Parties

We may share your personal information with trusted third-party service providers who help us operate our business, including:

• Payment processors, to securely process your payments
• Booking and order management systems, to manage and fulfil your order
• Email marketing platforms, to send newsletters and promotional communications
• Analytics providers (such as Google Analytics), to help us understand website usage and improve user experience

These third parties are only provided with the information necessary to perform their services and are expected to handle your information securely and in accordance with applicable privacy laws. We do not sell your personal information to third parties.

5. Cookies and Analytics

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics about site usage. Cookies are small data files stored on your device that help us understand how visitors use our site.

You can control or disable cookies through your browser settings; however, this may affect certain functionality of our website.

6. Data Storage and Security

We take reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure. This includes storing data securely and limiting access to authorised personnel only.

We retain customer details, such as wedding dates and order history, for future reference, to assist with any follow-up services, and to comply with our record-keeping obligations. We will not retain personal information longer than necessary for these purposes.

7. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if any information is inaccurate or out of date. To make such a request, please contact us using the details below.

8. Opting Out

You may opt out of receiving marketing communications from us at any time by using the unsubscribe link in our emails or by contacting us directly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "last updated" date.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Email: heyposyorder@gmail.com Website: www.heyposy.com.au

If you believe we have breached the Australian Privacy Principles and are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.